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Proviso reviewing the Northwind Logistics MSA against the Commercial playbook, with four issues found

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Negotiating indemnity caps in SaaS agreements

Margaret Lindqvist, Priya Raman and Dana Whitfield

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Northwind_MSA_v3.docxCommercial playbook v40 of 4 resolved

9. Liability and indemnification

9.1Each party’s aggregate liability under this Agreement shall not exceed the fees paid in the twelve months preceding the event giving rise to the claim.

9.2Supplier shall indemnify, defend and hold harmless Customer from and against any losses arising out of a third-party claim relating to the Services, ~~without limitation as to amount~~ up to the fees paid in the twelve months before the claim.

9.3Neither party excludes liability for death or personal injury caused by its negligence, or for fraud.

9.4~~Supplier~~ Neither party shall be liable for any indirect or consequential loss, including loss of profit, revenue or data.

12. Term and renewal

12.1This Agreement renews automatically for successive one-year terms unless either party gives at least sixty days’ written notice before the end of the then-current term.

14. General

14.3This Agreement is governed by the laws of the State of ~~Delaware~~ New York.

Issues4

High riskClause 9.2

Uncapped indemnity

Your playbook caps supplier indemnity at twelve months of fees. This clause sets no cap, so one third-party claim could exceed the value of the contract.

PreferredTwelve months of fees

FallbackTwenty-four months for data breach claims

Walk awayUncapped

Measured in hours your team gets back

Figures come from Proviso usage across all workspaces in the third quarter of 2026, and from the customer stories they link to.

Median first-pass review of an NDA

All workspaces, Q3 2026

4 min

Time to signature for order forms

From the Lumenfield story

4 hrs

Clauses escalated to a lawyer

All workspaces, Q3 2026

1 in 9

Agreements reviewed every month

All workspaces, October 2026

48,000+

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No customer document is ever used to train a model, ours or anyone else’s.

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SOC 2 Type II

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ISO 42001

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GDPR

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CCPA

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HIPAA

Security your general counsel can sign off on

No customer document is ever used to train a model, ours or anyone else’s.

See our SOC 2 Type II report

Details

SOC 2 Type II

Details

ISO 27001

Details

ISO 42001

Details

GDPR

Details

CCPA

Details

HIPAA

Every contract, held to your playbook

Legal teams at 400+ companies review with Proviso

Built for the people who sign off

For in-house legal

For procurement

Clause library search

Nov 12

Negotiating indemnity caps in SaaS agreements

Everything a review needs

“We used to triage vendor paper by gut feel. Now every agreement gets the same first read, and my team only sees what actually needs a lawyer.”

Dana Whitfield

47 min

1 in 8

“We stopped re-arguing the indemnity cap in every deal. The playbook says where we stand, and Proviso holds it.”

Priya Raman

1 day

62%

“Procurement moves vendor agreements forward on its own now. Legal sees the five clauses that matter instead of the whole document.”

Marcus Bell

8 in 10

5 days

“We used to triage vendor paper by gut feel. Now every agreement gets the same first read, and my team only sees what actually needs a lawyer.”

Dana Whitfield

47 min

1 in 8

“We stopped re-arguing the indemnity cap in every deal. The playbook says where we stand, and Proviso holds it.”

Priya Raman

1 day

62%

“Procurement moves vendor agreements forward on its own now. Legal sees the five clauses that matter instead of the whole document.”

Marcus Bell

8 in 10

5 days

Try a review on a real clause

Measured in hours your team gets back

Security your general counsel can sign off on

Security your general counsel can sign off on