This policy explains what personal information Proviso collects, why we collect it and what you can ask us to do with it. It covers our website and the Proviso product. How we handle the contracts your team uploads is set by your agreement with us and is summarized in section 4.
1. Who we are
Proviso, Inc. is a Delaware corporation with offices in New York and London. For the purposes of the GDPR and the UK GDPR, Proviso is the controller of the information described in this policy, and the processor of customer documents on behalf of our customers.
2. What we collect
We collect information you give us and information created when you use Proviso.
Account details: your name, work email, company, role and the region your workspace runs in.
Usage information: pages and features used, device and browser type, and log data such as IP address and timestamps.
Communications: messages you send to our sales, support and security teams, including demo requests.
3. How we use it
We use this information to provide and secure the product, to answer requests, to send service notices and, where you have agreed, to send product news. We use aggregated usage data to decide what to build next. We do not sell personal information.
4. Customer documents
Contracts and other documents your team uploads belong to your company. We process them only to provide the review you ask for. They are never used to train any model, ours or anyone else’s, and our model provider keeps no prompts or outputs.
6. Where data is stored
Each workspace chooses a region when it is created: the United States (Virginia), the European Union (Frankfurt) or the United Kingdom (London). Customer documents stay in that region. Transfers outside the EU and UK rely on standard contractual clauses.
7. How long we keep it
We keep account information while your account is active and for up to 90 days after it closes. Customer documents are deleted within 30 days of a workspace being closed, and from backups within a further 35 days.
8. Your rights
Depending on where you live, you can ask to access, correct, delete or export your personal information, or object to how we use it. If your company uses Proviso, send requests about customer documents to your company first, since it controls them.
9. Contact us
Write to privacy@proviso.com or to Proviso, Inc., Attn: Privacy, 250 Hudson Street, New York, NY 10013. You can also contact our EU representative at the address listed in the Trust Center.