Marlow Bank checks outsourcing agreements against regulator rules

New rules for old contracts

Marlow Bank is a UK lender with branches across the north of England. New outsourcing rules meant every material outsourcing agreement had to meet requirements on audit rights, exit plans and subcontracting.

The bank had dozens of these agreements, signed over fifteen years. Legal and compliance had to find the gaps and close them before a fixed date.

The rules as a policy check

The team loaded the regulator’s requirements as a Proviso policy check, alongside the bank’s own playbook. Every agreement was reviewed against both, with each gap tied to the rule it breached.

Two weeks to spare

The bank brought 27 agreements into line two weeks before the deadline. The same checks now run on every new outsourcing contract, so the gaps don’t come back.